Refund policy

Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. Refunds will only be given if the item sent is defective or the item sent is different from the one ordered.

For all other issues such as change of mind, etc. refund will not be given and only an exchange will be given. Furthermore, the customer will need to send the items to our office address and pay the delivery charges incurred during the exchange of the items. We will inspect the items and then courier the exchanged items.  

To start a return, you can contact us at nourahlabel@gmail.com with a detailed complaint and attachment of the picture showing the defected piece. Make sure to include the “order number” and your personal details. After reviewing the complaint, we will personally contact you, and provide you the office address.   

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.